Refund and Returns Policy

At Lab Equipment, we are dedicated to providing high-quality lab equipment to our customers. We understand that situations may arise where a refund becomes necessary. Please review our refund policy below to understand the terms and conditions associated with the return of lab equipment.
  1. Eligibility Criteria:
    • Refunds will only be considered for products that are defective, damaged upon arrival, or if there is a shipping error on our part.
    • Customers must notify us of any issues with the received equipment within [number of days, 7 days] from the date of delivery.
  2. Requesting a Refund:
    • To initiate a refund request, customers must contact our customer service team via [email/phone number].
    • Provide a detailed description of the issue along with supporting documentation, such as clear images or videos highlighting the problem.
  3. Verification Process:
    • Our team will conduct a thorough assessment of the reported issue to determine its eligibility for a refund.
    • Customers may be required to provide additional information or collaborate in the investigation process.
  4. Refund Approval:
    • If the refund request is approved, we will provide instructions for the return of the equipment.
    • Upon receiving the returned item, and after verification, we will issue a refund to the original payment method used for the purchase.
    • Refunds will be processed within [number of days, 14 days] from the date of approval.
  5. Refund Denial:
    • Refund requests may be denied if the issue is deemed not to be a result of a manufacturing defect, damage during shipping, or an error on our part.
    • Refunds will not be issued for equipment that has been used, altered, or damaged due to improper handling or neglect.
  6. Return Shipping:
    • Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part.
    • It is recommended to use a reliable shipping method with tracking and insurance to ensure the safe return of the equipment.
  7. Cancellation Policy:
    • Order cancellations are only accepted before the equipment has been shipped. Once the item has been shipped, standard refund policies apply.

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